Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@pumpyjoy.com.

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Need Help?

If you have an issue or question, drop us an email and we will get back to you within 36 hours!


An order confirmation will be emailed to you as soon as your purchase has been verified. With this confirmation you will find an order number, then you can easily track your order on our website.

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to support@pumpyjoy.com.) Immediately!

The shipping standard :
Free shipping for order over $65 (after the coupon code is applied)otherwise the cost is just $6.99

  • Remark:
  • *Charges for remote areas
  • *Charge standard for special products

When the stock of the purchased product is sufficient, from Monday to Friday, the product in your order will be sent out within 48h. If you purchase the product at the weekend, it will be sent out on Monday.

  • When a product is suddenly out of stock or it is a pre-sale product, we will urgently transfer the product, but there is usually a delay of about one week at least. If you are in a hurry, please contact customer service for details of the delay.
  • We arrange holidays for many festivals in the world, such as Christmas, Chinese New Year and so on. During holidays, delivery will also be slightly affected and there will be a short delay (about 2-3 days). Of course, customer service's reply will be delayed too. Please wait patiently.

EMAIL: support@pumpyjoy.com

  • Twitter: @pumpyjoy

Enjoy risk-free shopping

  • You've got up 90 days after the date of your order to return a product to us.

  • Our points program rewards you for shopping with us and engaging with our website. Here are the different ways you can earn points:
  • Place an order: Earn 100 points for every $20 spent.
  • Sign up: Earn 500 points
  • Celebrate a birthday: Earn 1000 points
  • Subscribe to newsletter: Earn 500 points

  • Once you've accumulated enough points, you can exchange them for discounts on future purchases. Here's what each points level gets you:
  • 500 points = $5.00 off coupon
  • 1000 points = $10.00 off coupon
  • 1500 points = $15.00 off coupon
  • 2000 points = $20.00 off coupon
Unable to find satisfactory answers ? Contact Support